Refund policy

Coco P'z Return Policy

We offer a 7-day return policy. You have 7 days after receiving your item to request a return.

To be eligible for a return:

  • Items must be unused, unworn, with tags, and in original packaging.

  • Proof of purchase is required.

To start a return, email us at info@cocopzsalontique.com.
Returns must be sent to:

Coco P'z Salontique
176 Central Ave, Albany, NY 12206

If your return is approved, we will send you a return shipping label and instructions.
Items sent without requesting a return first will not be accepted.

Damages and Issues

Please inspect your order upon receipt.
Contact us immediately if your item is defective, damaged, or if you received the wrong item.

Non-Returnable Items

For hygiene and safety reasons, the following are final sale:

  • Swimwear

  • Undergarments

  • Shapewear

  • Adhesive body products

  • Beauty and personal care

  • Perfume and fragrance

  • Smoking accessories

  • Hot tools and appliances

  • Gift cards

  • Sale items

Exchanges

To exchange an item, please return the original item for a refund and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of approval.
If approved, a refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process the refund.

If it has been more than 15 business days since your refund was approved, contact us at info@cocopzsalontique.com.